Refund & Cancellation Policy
This Refund & Cancellation Policy applies to all purchases made on VaaniVo, operated by INSIGHTCAST PRIVATE LIMITED (“we”, “us”, “our”).
By making any purchase on VaaniVo, you agree to the terms outlined below.
1. General Policy
VaaniVo provides digital services, including virtual items and premium features. Due to the nature of these services, all purchases are generally final and non-refundable, except in limited circumstances described below.
2. Eligible Refund Cases
Refunds may be considered only under the following conditions:
- Duplicate or accidental multiple charges for the same transaction
- Payment completed but service or virtual items were not delivered due to a technical issue
- Unauthorized transaction reported within a reasonable timeframe
All refund requests are subject to review and approval at our sole discretion.
3. Non-Refundable Items
No refunds once coins are consumed:
- Virtual items (coins, gifts, credits) once purchased
- Virtual items that have been used, consumed, or transferred
- Subscription fees for the current billing period
- Services already accessed or utilized
- Promotional or discounted purchases
Virtual items have no monetary value outside the platform and cannot be exchanged for cash or transferred externally.
4. Refund Request Process
To request a refund, please contact us at:
- Email: [email protected]
Include the following details:
- Registered email or account ID
- Transaction ID
- Date of purchase
- Reason for the request
We will review your request and respond within a reasonable timeframe.
If approved, refunds are typically processed within 5–7 business days, depending on your payment provider.
5. Subscription Cancellation (if applicable)
- You may cancel your subscription at any time through your account settings or by contacting support
- Cancellation will take effect at the end of the current billing cycle
- No refunds will be provided for unused subscription periods
6. Chargebacks & Abuse
To ensure platform integrity, we maintain a strict policy against payment abuse:
- Initiating fraudulent chargebacks or disputes may result in account suspension or permanent termination
- Any associated virtual items or balances may be forfeited
- We reserve the right to take further action where necessary
7. Payment Responsibility
You are responsible for:
- Ensuring that your payment details are accurate and secure
- All transactions made through your account
We are not responsible for losses arising from:
- Unauthorized use due to user negligence
- Banking or payment gateway errors
- Third-party service failures
8. Third-Party Payment Providers
All payments on VaaniVo are processed through trusted third-party providers.
While we strive to ensure a secure experience, we are not responsible for:
- Delays or failures caused by third-party systems
- Their independent policies or dispute handling processes
9. Policy Updates
We may revise this policy from time to time. Updates will be communicated via:
- Platform notifications
- Email (where applicable)
Continued use of VaaniVo after updates constitutes acceptance of the revised policy.
10. Contact Information
- Email: [email protected]
- Address: Ground Floor, 67/4696, Abad Bay Pride Tower, High Court Road, Marine Drive, Kochi, Ernakulam, Kerala 682031